Terms & Conditions

1. Agreement to Terms

By accessing or using the in24 website and services, you agree to be bound by these Terms and Conditions ("Terms"). If you do not agree to these Terms, you may not access or use our services.

2. About in24

in24 B.V. is a specialized financial intermediary that provides micro asset financing for rural and peri-urban customers in Sub-Saharan Africa. We work with vetted last-mile distributors (LMDs) to finance essential products including solar home systems, clean cooking solutions, e-mobility, and productive equipment.

in24 B.V. is wholly owned by in24 Foundation, a Dutch non-profit organization established to ensure mission-driven operations.

3. Services Overview

in24 provides the following services:

• Credit underwriting and loan origination for micro asset purchases
• Loan servicing and collections management
• Partnership facilitation between distributors and institutional investors
• Information and resources through our website

4. Eligibility

To apply for financing through in24, you must be at least 18 years of age, reside in a country where in24 operates, have sufficient income to repay the loan, and apply through one of our authorized partner distributors.

5. Loan Application and Approval

Applications are submitted through our partner distributors. in24 conducts independent credit assessments based on:

• Identity verification and KYC documentation
• Income and affordability analysis
• Credit bureau reports (where available)
• Reference checks and customer interviews

Loan approval is at in24's sole discretion. We aim to provide decisions within 24–48 hours. Approval does not guarantee disbursement—final disbursement is subject to contract signing and verification completion.

6. Loan Terms

Specific loan terms (amount, interest rate, tenor, repayment schedule) are outlined in individual loan agreements. General principles include:

• Loan amounts typically range from €150 to €5,000
• Interest rates vary based on risk profile, country, and product type
• Repayment schedules are designed to align with customer income cycles
• Early repayment is permitted without penalty
• Late payment fees may apply as disclosed in your loan agreement

7. Repayment Obligations

Customers are responsible for making timely payments according to their loan agreement. Payments are typically made via mobile money or bank transfer. If you anticipate difficulty making a payment, contact your loan officer immediately—we offer hardship support and restructuring options for genuine financial difficulties.

Failure to repay may result in negative credit bureau reporting, collection activities, and legal action. Consistent on-time repayment builds your credit history and may qualify you for larger loans in the future.

8. Product Ownership and Warranty

Products financed through in24 remain the property of in24 until the loan is fully repaid. After full repayment, ownership transfers to the customer. Product warranties, after-sales support, and technical issues are handled by the distributor, not in24. However, we work closely with distributors to ensure customer satisfaction.

9. Data Collection and Privacy

We collect personal and financial information to assess creditworthiness, service loans, and comply with regulations. Your data is handled in accordance with our Privacy Policy. By using our services, you consent to the collection, use, and sharing of your information as described in our Privacy Policy.

10. Credit Bureau Reporting

in24 reports loan performance to credit bureaus where applicable. Positive repayment behavior helps build your credit history. Negative reporting (due to missed payments or default) may affect your ability to access credit in the future.

11. Prohibited Activities

You may not:

• Provide false or misleading information in loan applications
• Use financed products for illegal purposes
• Sell, transfer, or encumber financed products before full repayment
• Interfere with our systems or services
• Violate any applicable laws or regulations

12. Website Use

The in24 website is provided for informational purposes. We grant you a limited, non-exclusive, non-transferable license to access and use the website for personal, non-commercial purposes. All content, trademarks, and intellectual property on the website remain the property of in24 B.V.

13. Disclaimers and Limitations of Liability

Our website and information are provided "as is" without warranties of any kind. in24 is not liable for product defects, distributor performance, or indirect damages arising from service use. Our liability is limited to the amount of the loan principal in question.

14. Dispute Resolution

We encourage customers to contact us directly to resolve any disputes. If informal resolution is unsuccessful, disputes will be resolved through arbitration or mediation in accordance with the laws of the country where the loan was originated. For non-loan disputes (e.g., website issues), Dutch law applies.

15. Governing Law

Loan agreements are governed by the laws of the country where the loan is originated. Website Terms are governed by the laws of the Netherlands.

16. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be posted on this page with an updated "Last updated" date. Continued use of our services after changes constitutes acceptance of the revised Terms. Existing loan agreements remain subject to the terms in effect at the time of signing.

17. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full effect.

18. Contact Information

For questions about these Terms or our services, please contact us: